Delivery time & Method

Shipping Information

We use UPS which allows us to deliver hot tub parts and sauna parts directly to your door. Upon check out, you will be offered various delivery services with estimated delivery times and the associated costs. This includes our order processing time. Upon completion of your order, you will also be emailed a UPS tracking number. Please log on to UPS website  to track your shipment. If you have any questions regarding your shipment please contact us at any time.

NOTE 1: It is very important that you have supplied an accurate phone number as UPS may require this in order to schedule a final delivery.

NOTE 2: UPS does not ship to PO Boxes so a physical address will be required

For larger items, we use a variety of long haul carriers such as YRC, Reimer, and FedEx. If the item is over the maximum limits of UPS you will be given the LCL rate for the unit based on its size and weight.

If you have any special delivery needs please contact us 1 800 759 8990.